FAQ

Frequently asked questions

Everything about the product, AI coach, billing and data. Missing something? Write to us in the support chat or by email at support@kaitrader.com.

Getting started

What is KaiTrader?: A trading journal that brings your trading history, your notes and the analysis of your results together, so you can see which decisions move you forward and which ones cost you money.
Who is KaiTrader for?: For active traders who want to improve their trading, not just document it. If you trade on MetaTrader 5, your history comes in automatically; everyone else adds trades by file upload or by hand.
Do I need MetaTrader or a broker connection?: No. You can start right away by entering trades by hand or uploading a CSV file, for example the export from your trading platform. MetaTrader 5 is an extra that brings your trades in automatically.
How do my trades get into the journal?: You enter a trade by hand, upload a CSV file and map its columns once, or bring them in from MetaTrader 5: as an HTML report, with the KaiTrader publisher or by automatic sync with supported brokers. For example, you run the publisher in MetaTrader 5 after the session and the day's trades are in your journal.
Is there a free trial?: Yes, your first subscription starts with 7 free days to try KaiTrader with your own trades. You enter payment details at checkout with Paddle; cancel before the trial ends and you pay nothing.
Can I use KaiTrader on my phone?: Yes, in your browser: KaiTrader adapts to small screens, and you can add it to your home screen like an app. That way you can rate a trade right after you close it, even on the go. There is no app-store app, and the MetaTrader publisher needs MetaTrader 5 on a computer.
How is KaiTrader different from other trading journals?: KaiTrader focuses on analysing, not just recording: for each trade you note the strategy, your mood and any mistakes, and KaiTrader checks it against the rules of your own trading plan. From there you pick one habit, practise it in a focus phase and compare yourself with the period before. The AI only looks back at your own behaviour and never gives trading signals.

Product & features

Which platforms and files can I import?: CSV files from any platform, as long as each row is one execution with an ID, time, instrument, direction, volume and price; you map the columns on the first upload. From MetaTrader 5, KaiTrader also reads the HTML account report in English and German. The import guide shows the export steps.
Can I bring in trades from MetaTrader 5 automatically?: Yes, in two ways: the KaiTrader publisher runs in MetaTrader 5 on your computer and sends new trades, with any broker. On supported AvaTrade and FxPro servers, KaiTrader can also sync your account itself whenever you open the app; for that you store your investor password, which only allows read access.
Can I analyse several trading accounts separately?: Yes. KaiTrader Core includes up to 3 trading accounts, KaiTrader AI up to 15 plus "Ask your journal", and each account is analysed on its own, in its own currency. You switch between, say, your live and your demo account in the account menu at the top; there is no combined view across accounts.
What are dividend adjustments, and are they swap fees?: Dividend adjustments are cash credits or charges your broker applies to share or index CFDs when underlying companies pay dividends. Share prices, and therefore the index, can fall when shares go ex-dividend. A long position generally receives a credit; a short position generally receives a charge to offset that price effect. Swap is separate: it is the overnight financing credit or charge for holding a position open. Neither adjustment is money you personally deposited or withdrew.
How does KaiTrader show dividend adjustments?: Open Settings → Trading accounts → Account bookings. Recognized imported dividends are labeled Dividend adjustment, with the signed amount and broker comment. They affect the account balance, but do not create trades or count as deposits or withdrawals. Standalone dividend bookings are excluded from closed-trade P&L, win rate and profit factor. For example, €1,000 deposited plus €50 closed-trade P&L and −€2 dividend adjustments gives a balance of €1,048. Taxes, interest and broker charges are shown the same way.
What is the Discipline Score?: The Discipline Score shows from 0 to 100 how disciplined you were by your own rating; it only counts trades you have rated and is their average. Each starts at 100, and per trade only the larger deduction counts: plan adherence (partly 15, not followed 30 points) or mistake tags (1 mistake 10, 2 mistakes 25, 3 mistakes 40, 4 or more 50 points). For example, plan not followed and "Stop moved (against me)" tagged gives 70 for that trade, and the automatic check of your plan's rules is shown separately next to it.
What are mistake tags?: Mistake tags mark what went wrong in a trade, for example "Stop moved (against me)" or "Position too large"; you can add your own. Over time you see which mistake happens how often and how the trades with that mistake ended.
What is a focus phase?: In a focus phase you work on one habit for 7, 14 or 28 days, for example "every trade has a stop loss". KaiTrader measures your behaviour and compares it with the same number of days before. The comparison shows what changed, but it doesn't prove that the practice caused it.
Can I export my data?: Yes. While your subscription is active you can export your trades as a CSV file, for example for your own spreadsheet. A complete copy of your data with attachments is available as a ZIP under Settings → Data & privacy.

AI coach

What does the AI coach do?: At the push of a button the AI coach writes a weekly review of your closed trades, and with KaiTrader AI also a reflection on a single trade. It might show, for example, that almost all of a week's losing trades came after a moved stop, and it only ever looks back at your own behaviour.
How often can I use the AI?: Both plans include a generous monthly fair-use limit for AI reviews that you won't notice in normal use.
How does "Ask your journal" answer my questions?: With KaiTrader AI you ask in plain language, for example "How was my trading today?". KaiTrader gathers your closed trades, notes and rule results for that period and calculates the figures itself. From those the AI writes an answer that looks back and never recommends future trades, and your name, email and broker account number are not sent.
Does the AI tell me what to buy or sell?: No. KaiTrader gives no trading signals and no recommendations on individual instruments, neither for open nor for new positions. The AI only looks back at your past behaviour, for example how often you moved your stop.
Is KaiTrader investment advice?: No. KaiTrader is a journal and analysis tool for self-reflection, not investment advice or brokerage. Most retail CFD accounts lose money (ESMA risk warning), and nobody can honestly promise you profits.

Demo and community

Can I try KaiTrader without registering?: Yes. Open the live demo: you get a complete example journal without an account or password, with a guided tour through six stations.
What can I do in the public demo?: You can look around everywhere: the overview, metrics, trades, trading plan and journal questions are fully visible. You see one AI weekly review in full, strategies as excerpts, and the focus phase is explained. Your own trades, changes and live AI need a personal account.
What are Circles?: A Circle is your private trading group: you share selected trades there and discuss them with comments and reactions. You decide which trades to share, for example a losing trade you want a second opinion on; the rest of your journal stays private.

Payment & billing

Which plans are there and what do they cost?: The pricing page shows monthly and annual prices for KaiTrader Core and KaiTrader AI for your billing country, including applicable VAT and sales tax. Core includes the journal, analytics, Discipline Score, plan rules and the AI weekly review, and KaiTrader AI adds AI reflections on every trade and "Ask your journal"; there is no free plan, and your first subscription starts with 7 free days.
Do I need a credit card for the trial?: Yes, you enter payment details in Paddle's secure checkout for the trial. Cancel before the 7 days are over and nothing is charged.
Which payment methods can I use?: Checkout is handled by our reseller Paddle.com, with common credit and debit cards and, depending on your country, other payment methods. The checkout shows which ones you can use.
What happens when the trial ends?: Unless you cancel first, your chosen subscription starts at the price shown at checkout.
Can I cancel at any time?: Yes, in Settings under "Plan & billing". Without logging in, use "Cancel contracts here" in the footer or the link in any Paddle email. You keep access until the end of the paid period; yearly plans have a first term of 12 months after the trial.

Data & security

Where is my data stored?: Your data is stored on servers of Hetzner Online GmbH in Germany or elsewhere in the EU.
Who can see my trades?: Your journal is private; only you can see it. If you share a trade in a Circle or by link, others see the details you chose for it, and anyone with the link can open it.
Is my data used to train AI models?: No. For AI analyses the necessary content is sent to our processor OpenAI and processed there, but not used for model training. For a journal question that is your closed trades, notes and rule results from the period you asked about, without your name, email or broker account number; details are in the privacy policy.
What happens to my data when I cancel?: You use KaiTrader as usual until the end of the paid period; after that your journal is locked, but your data stays stored until you delete your account. If you subscribe again later, everything is back, including your notes and analyses. You can download a complete copy of your data (ZIP) at any time, after your subscription ends directly from the lock screen.
Can I delete my account and data?: Yes. Under Settings → Data & privacy you schedule your account for deletion once any running subscription is cancelled; your data is deleted 30 days later, but not before the end of the paid period, and you can cancel the deletion until then. Anything we must keep by law is deleted when those periods end.
What privacy rights do I have?: You have the rights under Articles 15 to 21 GDPR, for example access, correction and erasure. Write to us at support@kaitrader.com to use them.

Support

How do I reach support?: Write to us in the support chat (the bubble at the bottom right) or by email at support@kaitrader.com. We help, for example, when an import doesn't work or you have a billing question.